kb

Horizon Helpdesk Tool

Usually, in the daily business of IT operations there will be the need to have remote assistance sometimes. Better to say, the IT administrators need a tool to support remotely their folks. Especially, if you think about distributed workforce. Ok, in the past, the companies used 3rd party tools like TeamViever or VNC for that. But what if you can have an integrated tool and capability for that? I will show you which capabilities VMware Horizon offer with his Help Desk Tool which is ...
Read More

Workspace ONE SaaS SLA, IPs, Service status

In my last role as an Solution / Sales Engineer I was often asked about where can I find as a customer information regarding which IP ranges I have to enable or allow at my firewall, do you have some information regarding SLAs for the services or where can we check if there was an service issue with some of the Workspace ONE services? But maybe you search for things like which certifications are available for which VMware products. Here you go: IP ranges Workspace ONE Access ...
Read More

Workspace ONE Access Connector support

VMware has recently end up the support for the Workspace ONE Access connector in the versions 19.0.3 and 19.0.3.1. Why is that important for the customers? If you as a customer has implemented that version of Workspace ONE Access connector but additionally use Horizon for your VDI Infrastructure and it doesn´t matter if it is the pure virtual desktop infrastructure with full blown desktops or only published application or published desktops. If so, the end of support meant for you, you ...
Read More

UAG config issue – tunnel

If you use VMware Unified Access Gateway (UAG) in your environment and start the configuration, it could happen that you will get an issue I´ve ran into. I want to make you aware of that. In my case I configured the tunnel functionality at the UAG, hit save and wondered why it not works. The bad thing about that is not really the issue itself but that you don´t get any response about that you have misconfigured anything or a message there is an issue. I´ll describe a little bit ...
Read More